Customer service

The service you provide is crucial to your success. After-sales service is what makes one supplier stand out from another, more than product or price.

Air hostess working a customer service desk

Customer service - overview

宝贝求我我就停下来,你快一点好不好我快要到了How to build your reputation, attract new customers and increase the amount of repeat business you get - the basics of good customer service.

Man in suit reaching out to build rapport with a customer

Building rapport with your customers

Customer-facing functions need to get to know customers on a one-to-one basis, so they can anticipate customers' requirements and exceed expectations.

The word service in a dictionary

Essential customer service skills

宝贝求我我就停下来,你快一点好不好我快要到了 Customer care is fundamental to any business - but how do you measure up? What are the specific skills you need to ensure you perform well?

Woman wearing a black top and white apron smiling at the camera

How to dazzle your customers

Research reveals that businesses with good service grow twice as fast as those with poor service. Here's some tips to help you dazzle your customers.

Man and a woman wearing winter clothes holding shopping bags while looking at a phone

How to encourage word-of-mouth recommendations

宝贝求我我就停下来,你快一点好不好我快要到了 Word-of-mouth recommendation is one of the best forms of advertising, because it is persuasive, credible and free. Find out how to achieve it.

Thank you sign{{}}

Keeping customers - the importance of loyalty

宝贝求我我就停下来,你快一点好不好我快要到了 Keeping customers makes good business sense but it's not always easy. Here are our tips on how you can keep customers coming back to your business.


VIP customers

宝贝求我我就停下来,你快一点好不好我快要到了 Every business has its best customers: the ones you want to keep. So how do you reward them? And should you give everyone the same VIP treatment?


Why it pays to profile your customers

Understanding your customers is the secret of successful selling. The more you know about them, the easier it can be to increase their spending.

Black headset lying on a keyboard

Eight great customer service uses for VoIP

宝贝求我我就停下来,你快一点好不好我快要到了 Customers expect to be able to reach you immediately when they have a problem. The right communication systems can help you operate more efficiently.