Handling bad publicity

宝贝求我我就停下来,你快一点好不好我快要到了Bad publicity is never welcome. But it's how you handle adverse publicity that could be the making - or breaking - of your business.

Handling bad publicity
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Handling bad publicity - overview

宝贝求我我就停下来,你快一点好不好我快要到了Had public criticism or a PR disaster? Start here to find out how to handle it, how to limit the damage and how to turn things around.

Dealing with bad publicity - checklist
Article

Dealing with bad publicity - checklist

宝贝求我我就停下来,你快一点好不好我快要到了 As a business owner you should always be prepared to deal with bad publicity. Follow these steps to minimise damage and get things back on track.

Man in a shirt holding his glasses up while looking at his laptop after receiving bad publicity
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Handling bad publicity FAQs

宝贝求我我就停下来,你快一点好不好我快要到了 Seven FAQs explaining how to handle bad publicity in the press and on social media, and what to do if competitors spread rumours about your business

Woman in a suit handling a complaint from a man and a woman
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Golden rules of complaints handling

Although no one likes receiving a complaint, they provide an opportunity to identify and rectify problems with your current systems or product.

Richard Branson wearing a black shirt while sitting on the sofa holding a mug
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How Richard Branson handles customer complaints

宝贝求我我就停下来,你快一点好不好我快要到了 Once in a while every business is going to receive a customer complaint. And, as customer-focused business people, we have to be ready to respond.